Question 1

How can I be 100% sure MyPharmacy is legal?

Accepted Answer

We are authorised by the Medicines and Healthcare products Regulatory Agency to sell medicines online through our website www.mypharmacy.co.uk. We are registered as an internet pharmacy with the General Pharmaceutical Council. You can view our registration with the General Pharmaceutical Council. Our registration number with the General Pharmaceutical Council is 9012464. We do not dispense medication, this is done by our partner pharmacy Chemist4U. They are a registered and regulated UK pharmacy with the GPhC (registered premises 9012464).

Question 2

Are the medications you provide genuine? Are they the same as if I went to a high street pharmacy?

Accepted Answer

Absolutely. We use the same pharmaceutical suppliers and wholesalers as traditional high street pharmacies. All medicines purchased by a pharmacy (internet or high street) must be purchased from an approved wholesaler. Our main wholesalers are AAH, Phoenix and Alliance Healthcare who are the three biggest wholesalers in the UK. You can view our registration status with the General Pharmaceutical Council. Our partner pharmacy is registered with the General Pharmaceutical Council with number 9012464.

Question 3

Do I need a prescription to order?

Accepted Answer

You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

Question 4

Can I use an existing prescription?

Accepted Answer

Absolutely, but you will have to send your prescription to us before we are able to provide you with any medication. Alternatively, we offer a free consultation service provided by one of our prescribers who will issue a private prescription to all eligible patients. There is no additional cost for this process.

Question 5

Is the packaging discreet?

Accepted Answer

Yes, we only use plain, discreet packaging without any branding or labels.

Question 6

Is the service confidential?

Accepted Answer

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. View our Privacy Policy for further information.

Question 7

What will appear on my bank statement?

Accepted Answer

When you pay by credit/debit card, payments will be shown on your statement under the name "My Pharmacy".

Question 8

How can I pay for my order? Which credit cards do you accept?

Accepted Answer

We accept all major debit and credit cards including American Express, Visa and Mastercard. We also offer pay in three and pay in four payment options with Clearpay and Klarna.

Question 9

Will my GP be informed of my treatment?

Accepted Answer

When placing an order you will be given the option to enter your GP Details. Although it is recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent.

Question 10

What do I do if I experience side effects or need help after treatment?

Accepted Answer

Contact your GP or us if you experience any side effects of treatment and seek immediate medical attention if side effects are severe. If the side effects are life threatening call 999 otherwise call 111 for NHS emergency services.

Question 11

Which countries do you deliver to?

Accepted Answer

We currently only deliver in the UK, but we are always looking to expand our geographic reach.

Question 12

How do I make a complaint?

Accepted Answer

If you are dissatisfied with our service or have encountered an issue, the first step is to contact our customer support team. They will do their best to resolve your concern promptly.

Question 13

What conditions do you treat? What are the limits of your service?

Accepted Answer

We provide prescription fulfilment and a remote prescribing service. If you have a prescription from a regulated healthcare provider then we can fulfil it (send you the medication or device that you require) no matter the condition or treatment. However, if you do not have a prescription and wish to use our remote prescribing service then we can only provide treatment for conditions that we can safely diagnose without a physical examination or face-to-face consultation. If in doubt please call us as we offer free help and advice. Alternatively, or if you have an urgent care need, you should contact your GP or other urgent care services.

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